RETURN AND REFUND POLICY

Every batch of Sutter’s Taffy is made to order in small batches in Herrin, Illinois, and shipped fresh. Because our taffy is a perishable food product, all sales are final — we can’t accept returns or exchanges. Once candy leaves our kitchen, it can’t be restocked or resold.

Damaged, incorrect, or missing orders: We stand behind every order. If yours arrives damaged, wrong, or incomplete, contact us within 7 days of delivery at orders@sutterstaffy.com with your order number and a photo, and we’ll make it right with a replacement or refund of the affected items.

Heat and weather: Taffy is sensitive to heat. During warm months, product may soften in transit. Softened taffy isn’t damaged — it returns to normal texture at room temperature (68–72°F) and doesn’t qualify for a refund. If it arrives melted together or unusable, contact us and we’ll take care of you.

Cancellations: We begin preparing your order shortly after it’s placed, so cancellations are only possible before production starts. Contact us right away at orders@sutterstaffy.com or (618) 988-1844.

Lost or stolen packages: Once the carrier marks a package delivered, responsibility transfers to the customer. Please verify your address at checkout. If a package appears lost in transit, contact us and we’ll help file a carrier claim.